You can return opened supplements to us within 30 days of delivery, capsules missing and all, because tolerance is personal and nobody can predict it from a label. The box being open is not the problem. Time is. Past that window, the arithmetic gets harder for everyone involved.
The 30 day return window and what sits on it
Two things matter more than the price you paid. The window, and the reason. A 120 count liver capsule bottle costs $34.00 and lasts about two months at two capsules a day, which is twice as long as the window itself. That mismatch is worth knowing before you buy the big size to save 12 percent.
Opened bottles qualify when you tried it and it did not suit you. That is exactly the case a policy like this exists for, and it is the reason we don't ask for a sealed box. Sealed bottles are simpler on every side. Damaged bottles are simpler still, because the fault is ours and there's nothing left to discuss.
Who pays for the postage
We do when the fault is ours. Wrong item, damaged in transit, a bottle that arrived with a broken seal. Send it back and we cover the label.
When the reason is that the product didn't suit you, you cover the outbound postage, and we credit the item in full once it lands. On a $34.00 bottle, postage of $6.00 to $9.00 is a real cost, so if the item is worth less than the cost of sending it, tell us before you post anything and we'll sort something out. Mailing a $12.00 item back for $9.00 helps nobody.
Ask for the specifics before you send. One email saves a wasted trip and a wasted week.
What the money side looks like
Several working days from the day the parcel reaches us, back to the card or account you paid with. Banks add their own delay on top, usually two to five working days, and that part is not ours to speed up. If you paid by a method we cannot credit, we'll issue store credit and say so up front rather than after the fact.
We don't refund the original outbound shipping unless the fault was ours. That is the standard arrangement and we'd rather state it plainly than bury it in a page nobody reads to the end.
Bundles, subscriptions and partial refunds
Bundle pricing complicates things, and pretending otherwise is dishonest. If you bought a three pack at $88.00 and send one bottle back, the discount that applied to three no longer applies to two. The figure is the gap between what you paid and the current two pack price, not a clean third of the bundle.
Subscriptions work on the same 30 day basis. Pause the subscription first so the next delivery does not land while your parcel is in transit, otherwise you end up shipping two boxes in opposite directions and calling us about both.
The one case we will push back on
Bottles that come back mostly empty after 29 weeks, or eight bottles from the same person in a single year. That is not a tolerance issue. We'll still talk to you, but we will say no, and we'll explain why in the reply rather than hiding behind a policy paragraph. Everybody else gets their money, no interrogation, no request for photographs of your shelf.
Keep the bottle. Nobody wants a half used one back for inspection. Tell us what happened and we'll take it from there.
Frequently asked questions
Who covers return shipping?Show answerHide answer
We do where the fault is ours. Ask for specifics before you send anything.
Can opened bottles be returned?Show answerHide answer
Yes. Supplement tolerance is personal and pretending otherwise is dishonest.
How long does a refund take?Show answerHide answer
Usually several working days from us receiving the item.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
