Pausing a supplement subscription skips your next delivery and keeps your standing price, bundle discount and order history exactly as they are. On a 60 capsule magnesium pack at $19.40 every 30 days, that difference is not small. Cancel and rebuild, and you start over at whatever the price happens to be that week.
What a pause holds on to
Your rate is a record, not a promise in the air. When you pause, the system keeps the number attached to your account, together with the delivery interval you chose, the bundle tier you qualified for, and the four orders of history behind you. Nothing resets.
The usual reason people cancel is simpler than they admit. They have six weeks of capsules left and the next order is due in nine days.
That is a timing problem wearing a cost problem's clothes. On the magnesium packs most of our subscribers buy, a pause of one cycle costs nothing and saves the full $19.40. We built pause first for that reason. A subscription that only survives while you never change your mind is not a subscription, it's a trap with a login.
Running a pause in under two minutes
Open your account, find the upcoming delivery, and hit pause. You set the length when you do it, from one delivery up to twelve months, and you can extend from the same screen later without emailing anybody. If you'd rather talk to a person, you can. You shouldn't have to.
One limit worth stating plainly. Pause applies to the next delivery only unless you set a longer window, so if you're sitting on a 120 count bottle and you pause for a single cycle, you'll be back in the same place next month. Set the window to match the stock you actually have in the cupboard.
Subscriptions that get paused and resumed keep their discount tier. Subscriptions that get cancelled and recreated do not, because the new one is new and prices it accordingly.
Pause, skip, or cancel your subscription
Three options, and they do different things. A skip pushes one delivery forward by a cycle and continues afterwards. A pause stops the clock until a date you name. A cancel ends the arrangement and releases your rate back into the general pricing.
If you're travelling for three weeks in November and your next order lands on the 12th, skip it. If you've just bought a year's worth from somebody else and you're not sure you'll be back, pause it. Cancel is the right call when you've decided you are genuinely finished, and we'd rather you did that than sit on a subscription you resent every month.
When pausing is the wrong answer
Pause is not a fix for a product that isn't working for you. If the magnesium gives you loose stools at two capsules a day, holding the order back doesn't solve it, and neither does waiting a month. Take it down to one capsule, or switch forms, or ask us for a refund. Tolerance is personal and we'd rather adjust than lose you to an unopened box gathering dust.
A pause also won't reprice you automatically. If we cut the list price while you're paused, email us when you come back. Sometimes the old rate is better, sometimes it isn't, and you shouldn't have to guess which one you're holding.
The account you keep by pausing
Every pause leaves your address, payment method and delivery preferences in place, which sounds dull until you're re-entering all of them at 11pm because you cancelled in a huff eight months ago. Your order history stays readable too, so you can see what you actually bought and when it arrived. That history is how you work out whether a 90 day supply really lasted 90 days.
Pause instead. Come back when you're ready.
Frequently asked questions
What does pausing do?Show answerHide answer
Skips the next delivery and keeps everything else intact.
Is pausing better than cancelling?Show answerHide answer
Yes, unless you are certain you are finished. Terms survive a pause.
How long can I pause for?Show answerHide answer
Set it per delivery and extend later if needed.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
